Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide when making reservations, contacting us, or visiting our restaurant and poker room. This may include your name, phone number, email address, and any dietary requirements or preferences you share.

• Reservation details such as date, time, and party size.
• Contact information for responding to inquiries.
• Any other information you choose to provide in communications.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, and pages visited. This information is used to improve our website and understand how visitors interact with our content.

• Cookies and similar technologies may be used (see our Cookie Policy).
• We do not collect sensitive information unless required by law or with your explicit consent.

Information from Offline Poker Activities

When you participate in our offline poker room, we may collect limited personal information for operational and security purposes, such as your name and contact details, to manage access and ensure a safe environment. No financial information is collected or stored.

• We do not collect or store any payment or banking details.
• Information is used solely for managing physical poker room operations.

Primary Uses

We use your personal information to provide and improve our services, including managing reservations, responding to inquiries, and ensuring the smooth operation of our restaurant and offline poker room.

• To process and confirm restaurant reservations.
• To communicate with you about your bookings or requests.
• To manage access to the poker room and maintain a safe environment.

Marketing and Communications

With your consent, we may use your contact information to send you promotional materials, special offers, or updates about our restaurant and poker room. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

• We do not sell or rent your personal information to third parties.
• You may withdraw consent at any time.

Legal and Safety Obligations

We may use or disclose your information as required by law, such as to comply with legal processes, enforce our terms and conditions, or protect the rights and safety of our guests and staff.

Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as reservation systems, email marketing platforms, and IT support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

• Examples include booking software and email service providers.
• All providers are required to comply with Australian privacy laws.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure servers, access controls, and staff training on privacy obligations.

• All data is stored in Australia.
• We regularly review our security practices.

Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details provided below.

• We will respond to requests within a reasonable timeframe.
• We may need to verify your identity before processing your request.

Complaints

If you have a complaint about how we have handled your personal information, please contact us first. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

• OAIC website: www.oaic.gov.au

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in any promotional email we send.